Privacy Policy

Last updated: July 2025

Privacy Policy

Effective Date: July 2025

This Privacy Policy outlines how Double Upp Pty Ltd ("we", "us", or "our") collects, uses, stores, and shares your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using the Double Upp mobile application (the "App"), you agree to the terms of this Privacy Policy.

1. Scope and Definitions

App: The Double Upp mobile application available via Apple App Store and Google Play.

Personal Information: Any information that can identify you as an individual, as defined in the Privacy Act 1988 (Cth).

Usage Data: Automatically collected data regarding your interactions with the App.

Data Controller: Double Upp Pty Ltd, an Australian company headquartered in Melbourne, VIC.

2. Information We Collect

Mandatory Data (required to register and use the App):

  • Mobile phone number
  • Email address
  • Full name, date of birth
  • Profile pictures
  • Search preferences (e.g., gender interest)
  • Location (geolocation)
  • Device identifiers and technical data (e.g., OS version, model)
  • Valid government-issued identification (e.g., driver's licence and/or passport) for identity verification purposes

Optional Data (for enhanced profile experience):

  • Interests
  • City or suburb
  • Education and/or job details
  • Bio or profile description

In-App Activity Data:

  • Messages sent and received
  • Group or venue interactions
  • Reports or contact with customer support

3. Legal Basis for Collection and Use

We collect and process your data under the following legal bases:

  • Consent: You agree to this policy and the Terms of Use when registering.
  • Performance of Contract: Data is required to provide our services (e.g., matchmaking).
  • Legal Obligation: To meet legal or regulatory requirements.
  • Legitimate Interest: To improve the App and promote user safety.

You may withdraw consent at any time by deleting your account or contacting us (see Section 7).

4. How We Use Your Information

We use your data to:

  • Operate and maintain the App
  • Facilitate double-date matchmaking
  • Provide customer support
  • Improve app safety and user experience
  • Customise content and recommendations
  • Communicate updates and marketing offers

5. Data Retention

We retain your data only as long as necessary to provide services and comply with our legal obligations. Once your account is deleted, residual data may be retained for limited time for legal or operational purposes.

6. Data Transfers

Your data may be stored on servers located outside Australia (e.g., in the US or EU). In such cases, we ensure appropriate safeguards and compliance with APP 8 — Cross-border disclosure of personal information.

7. Data Sharing and Marketing Practices

We may share limited personal data (e.g., phone number or email) with marketing platforms like Meta or Snapchat to:

  • Exclude you from ad campaigns
  • Create lookalike audiences for targeting

You can object to this sharing by emailing us at the address below.

We do not sell your personal data to third parties.

8. Security Measures

We implement industry-standard security protocols including:

  • Data encryption (in transit and at rest)
  • Regular audits
  • Account authentication and access control

Despite our efforts, no system is 100% secure. You are responsible for maintaining the confidentiality of your account information.

9. Your Rights Under Australian Law

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise your rights, contact us at:

Email: support@doubleupp.com.au
Postal Address: Double Upp Pty Ltd, Melbourne, VIC, Australia

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or business changes. All updates will be posted in the App and on our website.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

Double Upp Pty Ltd
Email: support@doubleupp.com.au
Location: Melbourne, VIC, Australia

This Privacy Policy is governed by the laws of Victoria, Australia.